What passenger data do I need to specify when creating an order? - When creating an order, you will need to enter the following data: last name and first name, email address (optional), and current mobile phone number. If there are several tickets in the order, you must specify the data of each passenger. How do I find out the bus departure point? - The bus departure point can be seen when creating an order in the line with the name of the flight. Also, this information is in the ticket that you will receive after payment. In some cases, the designation of the departure station is conditional. For example, 'Vinnytsia-1' means that the bus departs from the Central Bus Station of Vinnytsia at the address: Kyivska, 8. In this case, you can contact our Support Service and get detailed information about the place of departure. For tel. +38(097)251-55-81 How do I find a bus at the departure station? - You can focus on the name, departure time indicated in your ticket, as well as the information displayed on the board or stands of the bus station, or call the dispatcher and find out the license plate of your bus. How do I know what seat I have on the bus? - If the carrier has provided a cabin map for this flight, you will be able to choose a seat when buying a ticket. In the absence of a cabin map, the system will automatically select seats from those available at that moment. If there are two or more free seats, then, as a rule, the system reserves the seats closest to each other in turn. You can find out which seat was provided to you after payment: it will be indicated on the ticket in the 'Seat' column. In some cases, the seat is determined by the driver when boarding the bus. Is it possible not to print a ticket, but to show it on your phone? - Yes, you can show your ticket to the driver electronically. How do I return a ticket? - The ticket is returned only where it was purchased. What are the conditions for returning the ticket? If the ticket is returned earlier than 24 hours before the departure of the bus, 80% of the cost of the trip is refunded. In case of refusal to travel in a period of time from 24 to 1.5 hours. 50% of the cost of the trip is refunded to the departure of the bus. When returning the ticket later than 1.5 hours. Before the departure of the bus, as well as after the departure of the bus, the funds for the unused trip are not refunded. If the flight is canceled due to the fault of the carrier, the passenger will be refunded 100% of the ticket price.

To use the promo code, you must first select a flight, specify the passenger's data and contact information. The 'Promo code' field is located right next to the contact information. Enter or paste the code. If the code is valid, the discount will be applied automatically. If the promo code does not work, pay attention to: - correct entry; - the validity period of the promo code.

All comments (complaints) are accepted by official e-mail. gdamalerbus@gmail.com

In the event that the contact and mobile phone numbers specified by the passenger turned out to be incorrect, and it was not possible to contact the passenger or send an SMS, the carrier disclaims responsibility for the fact that the customer was not informed about the changes related to the flight. Claims in such cases will not be accepted.

Registration on the site is for your convenience. After registering, you can view the history of ticket purchases and make a ticket refund yourself without our help.

For parcels, you need to negotiate directly with the driver before the bus departs. The driver has the right to inspect your package, he is responsible for it. We ask you, be sure, to take the contact phone number of the driver, the DRIVER responsible for your parcel, and not the company.

We do not transport animals.

To board, the passenger is required to present valid travel documents: passport, valid visa for crossing the border; or another document giving the right to cross the border.

If you forgot your luggage on the bus, you need to call our call center to clarify information using these phone numbers: +38(097)251-55-81 +38(096)368-71-96 +38(063)896-88-22 +38(068)931-50-66 Or write to us by mail: gdamalerbus@gmail.com or ppgrechaniuk@ukr.net

The ticket price includes one piece of luggage up to 30 kg (40 * 40 * 80) and hand luggage up to 5 kg.